Technical Support

Netronome offers a full range of world-class support and services to help our customers and partners fully leverage the power of our intelligent networking solutions. Our enterprise support services include access to the Netronome Global Support Center and 24/7 online support tools, advanced RMA for our selected hardware partners, and even onsite support for enterprise customers. We are here to make sure you can quickly and easily manage and troubleshoot Netronome solutions. As an added value to our customers, Netronome Support and Maintenance includes both hardware support and access to regular software updates.

The new "Netronome SmartNIC Support Site" is for customers who have purchased Netronome’s Agilio SmartNICs and software products in 2015 and beyond. The "Netronome Legacy Support Site" ensures support for existing customers who have deployed Netronome Network Flow Processor solutions prior to 2015. Both Support Sites are available 24 hours a day/7 days a week. 

Netronome SmartNIC Support Site Netronome Legacy Support Site

Support and Maintenance Plans

Support and maintenance is included with Netronome Agilio SmartNICs at the time of purchase. For customers who wish to extend their support and maintenance periods, we offer the option to purchase additional years of the same world-class support and maintenance that they received with their initial Netronome purchase, including hardware support as well as access to regular software updates.

Online Support Portal

Netronome has a wide variety of online materials that will answer your support questions. Through the Netronome Support Portal, customers have unlimited access to:

  • Support case creation, updates and file uploads
  • Software releases and updates
  • Release notes, white papers and service bulletins
  • Knowledge base articles

Management Escalations

At Netronome, your success is our most important goal. If you are not happy about any aspect of your relationship with us, please let us know.

Escalate a Support Ticket End of Life Products